FAQ
Shipping
MetalWoodCards ships all orders in 3 business days. Email us after ordering if you need it faster.
We ship only to the United States.
Shipping is based on weight and zip code. Rush shipping is available at an extra charge
| Quantity: | 1-500 | 501-2499 | 2500-9999 | 10000+ |
| Price: | $1.99 | $1.79 | $1.29 | $1.09 |
| Standard Shipping: | 5 days | 8 days | 13 days | Call Us |
| Rush Shipping: | 2 days | 4 days | 6 days | Call Us |
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One-time Set-Up Fee: $20.00 per design Double-Sided Cards: $0.70 extra per card |
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We support America’s troops. APO/FPO included. Alaska, Hawaii & Puerto Rico + $10 per order at all shipping speeds
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Gift Wrapping
MetalWoodCards.com offers exquisite silver-on-silver gift-wrapping for $10 per item. Email us if you would like us to exclude the receipt in your gift order.
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Where is my order? When will it arrive?
To track the status of your order, login to your account
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Return information
Due to the custom nature of our products, there are no returns on engraved business cards.
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Safe Shopping Guarantee / Credit Card Processing
Our #1 priority is to make sure you have a secure, safe and satisfying experience.
The MetalWoodCards.com Secure Shopping Guarantee: Your credit card transactions with us are 100% safe. Period.
Our secure server software (SSL) is the e-commerce industry standard and encrypts all payment information when you make a purchase. This means no one will ever gain access to your private information.
We use only Authorize.Net to process all transactions securely.
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Creating an account
You can generate an account when you go to checkout, or you can create one now by going to My Account
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How do I change my user information?
Log in to your account here to change your user information. If you forgot your login or password, fill out the Forgotten Password form.
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I forgot my password or login name
Click here to reset your password or retrieve your login name.
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Copyright Policy
MetalWoodCards.com believes artists deserve to be paid for their work and will never etch copyrighted images without permission from the Copyright holder. Every image in our library is under our license for laser engraving. If you are uploading art for your own product or to share, please be aware of this policy‚ and take it very seriously.
Please email at us help@metalwoodcards.com if you have any questions about our policy or if you are a Copyright holder and believe your art has been uploaded by a third party to MetalWoodCards.com or Etchstar.com.
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Contacting Customer Support
Email: help@metalwoodcards.com
Phone: 323.651.3824
If we don’t answer, leave a message. We return most calls within one hour. Please include information such as order number, phone number and best times to call.
If you must send us files larger than 5MB, we recommend using YouSendIt.com.
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